You may return most new, unused items within 14 days of delivery. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns will incur a 20% restocking fee excluding products that were deemed damaged or defective by a company rep. Please note that items must be returned in new condition with all original parts and packaging in order to be eligible for return or replacement. Please inspect all items before installation. Partial items and installed items will not be eligible for a return. Original shipping cost is non refundable unless deemed damaged or defective by a company rep.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- We Ship orders every 24hrs Mon - Sat.
- We ship worldwide, some countries require express mail (please check beforehand).
- The shipping charges are included in the shipping section. Import, duties, taxes and other fees are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding / buying.
- The Address Provided by PayPal will be used when Paypal checkout is used.
- Products will be sent within 24 hrs after the payment have been completed.
- Shipping takes about 2-5 business days (USA) 7-21 business days for standard or 2-5 business days for express international delivery.
- It may takes about 12-45 business days to reach some destinations such as Argentina, Brazil, France, Italy, Malta, Mexico, Russian Federation, Spain etc.
- Customers are suggested to leave their contact number through checkout to secure the sent item. (especially customers in Argentina, Brazil, France, Italy, Malta, Mexico, Russian Federation)
- Please notice that Sat, Sun and Public Holiday's DO NOT count as business days.
- VinylGiant is not responsible for wrong or undeliverable address.